Terms and Conditions for Gardeners Plaistow
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Plaistow. They are intended to give clear expectations for both the customer and the service provider, covering the booking process, payment arrangements, cancellation rules, liability, waste handling, and the law that applies to the agreement. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. Where the phrase gardeners Plaistow or Gardener Plaistow is used, it refers to the service provider and its authorised staff, contractors, or representatives.
These terms apply to domestic and commercial garden maintenance, clearance, pruning, planting, lawn care, hedge trimming, soft landscaping, and related services that may be agreed in writing or by confirmation of a booking. They are designed to support a professional working relationship and to reduce uncertainty about what is included, what is not included, and how any changes are handled. If any special term is agreed for a particular job, that term will apply only if confirmed in writing and will not replace these terms unless expressly stated.
Customers are responsible for ensuring that the area to be worked on is reasonably accessible, safe to enter, and suitable for the service requested. Garden services can involve sharp tools, heavy materials, and the movement of waste, so reasonable care is required from both sides before, during, and after the work. 
The customer must also make the service provider aware of any known hazards, restricted access, underground services, protected plants, pets, or other relevant issues that may affect the work.
Bookings are accepted subject to availability and may be made by telephone, email, online request form, messaging platform, or other agreed method. A booking is only confirmed when the service provider has accepted the request and provided a date, time window, or other written confirmation. The service provider may request photographs, measurements, or a site description before confirming a quote or booking. Any estimate given before inspection is based on the information supplied by the customer and may change if the actual site conditions differ from that description.
For many jobs, especially larger or more complex garden maintenance tasks, the service provider may need to carry out a site visit before giving a fixed price. If access is not available at the agreed time for assessment or completion, the provider may reschedule, charge a wasted visit fee where reasonable, or revise the quotation. The customer must ensure that any gate codes, parking restrictions, permissions, or access instructions are provided in good time. If the work cannot safely proceed because access is blocked or unsafe, the booking may be delayed or cancelled at the customer’s cost.
The booking details should include the scope of work, estimated duration, price or pricing basis, and any additional charges that may apply. Typical extras may include disposal charges, congestion or parking costs where applicable, materials, or urgent call-out requests. Gardeners Plaistow may refuse or withdraw from a booking where the requested work is unlawful, unsafe, outside the agreed scope, or beyond the provider’s capacity or available equipment. Any changes requested by the customer after confirmation may require a revised quotation and new completion date.
Payment terms will be confirmed at the time of booking or on the invoice. Unless stated otherwise, payment is due immediately upon completion of the work, or within the period shown on the invoice if credit terms have been agreed in advance. The service provider may request a deposit for larger projects, materials-heavy work, or recurring appointments. Deposits are normally used to secure the date and cover preparation, and they may be non-refundable where the customer cancels late or where the provider has already incurred costs.
Accepted payment methods may include bank transfer, card payment, or another method agreed in advance. Cash may be accepted only if agreed beforehand. The customer must pay all undisputed amounts in full and without deduction, set-off, or withholding unless required by law. If payment is overdue, the provider may charge reasonable late payment costs and statutory interest where permitted for business customers. Repeated non-payment may lead to suspension of services, cancellation of future bookings, and recovery action through lawful means.
The service provider may issue quotations, estimates, or fixed prices. An estimate is not a guaranteed final price and may change if the work takes longer than expected, if the site condition differs from what was described, or if additional tasks are requested on the day. A fixed price applies only to the work specified in writing and only on the basis of the stated assumptions. Any variation to the agreed work may be charged at the provider’s standard rate or at a revised quoted price. Clear pricing depends on clear instructions, so customers are encouraged to check the scope before the work begins.
Cancellations and rescheduling must be made as soon as possible. If the customer wishes to cancel a confirmed booking, reasonable notice should be given so that the time can be reallocated. The provider may charge a cancellation fee where notice is short, where a deposit has already been used to reserve staff or materials, or where preparation has already started. For larger or scheduled works, a cancellation made within 24 to 48 hours of the appointment may be treated as a late cancellation, depending on the circumstances and the losses incurred.
If the customer is not present when required and access has not been properly arranged, the provider may treat the booking as a failed appointment and charge for time lost, travel, or any wasted preparation costs. If the provider must cancel due to illness, severe weather, equipment failure, safety concerns, or other unavoidable events, a new date will usually be offered. The provider will not be responsible for delay caused by circumstances beyond reasonable control, including adverse weather that makes gardening unsafe or impractical. This is particularly relevant to outdoor services where conditions may change quickly and materially.
Where a recurring maintenance schedule has been agreed, either party may end the arrangement by giving reasonable notice, unless a different notice period has been agreed in writing. The provider may suspend or terminate services immediately if the customer behaves abusively, refuses to pay, gives misleading information, or creates an unsafe working environment. 
If a booking is cancelled after materials have been ordered or specialist labour has been arranged, the customer may be responsible for those costs whether or not the work proceeds. Any refund due will be calculated after deduction of unavoidable expenses already incurred.
The provider will carry out services with reasonable care and skill and will aim to complete the work to a professional standard. However, gardening is a living, seasonal, and weather-dependent service, so results may vary according to plant condition, soil quality, growth cycles, pests, disease, hidden defects, and the condition of the property at the time of attendance. The customer accepts that some outcomes, especially involving pruning recovery, turf improvement, or plant establishment, may take time and are not guaranteed to produce immediate visible results.
Any advice given about plants, treatments, mowing frequency, or maintenance methods is provided in good faith but should not be treated as a guarantee of future growth or performance. The service provider is not responsible for pre-existing damage, hidden decay, unstable structures, buried obstacles, or defects that were not reasonably visible before the work began. If the customer asks for work to be carried out against professional advice, the provider may decline or proceed only if the customer accepts the risk in writing. The provider may also pause work if unexpected hazards are discovered during the job.
The provider’s total liability for loss or damage caused by negligence, breach of contract, or otherwise shall be limited to the amount paid for the specific service giving rise to the claim, except where the law does not allow such limitation. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. The provider is not liable for indirect or consequential losses, loss of profit, loss of enjoyment, or losses caused by information supplied incorrectly by the customer. Reasonable limits on liability help keep garden services practical and fairly priced.
Waste produced during the work will be handled in line with applicable UK waste laws and duty of care requirements. Green waste, soil, branches, clippings, and other garden debris will only be removed, transported, or disposed of where that service has been agreed and priced accordingly. The customer must not ask the provider to remove hazardous, clinical, chemical, asbestos, or other controlled waste unless the provider has expressly agreed and is legally able to do so. Any waste left on site for collection must be accessible and separated as reasonably required.
Where waste is taken away, the provider may use licensed waste carriers, transfer stations, or recycling facilities in accordance with legal requirements. The customer acknowledges that some materials may need to be sorted or may incur additional disposal charges depending on volume, weight, contamination, or disposal category. If waste is discovered to be non-garden waste or to contain prohibited items, the provider may refuse to remove it, charge additional costs, or report the issue if required by law. The customer remains responsible for disclosing anything that may affect lawful disposal.
Property owners are responsible for ensuring that any required permissions, leasehold consents, resident approvals, or management company permissions are obtained before work begins. The provider does not accept responsibility for planning issues, neighbour disputes, boundary disagreements, or restrictions affecting trees, hedges, wildlife, or protected species unless the provider has specifically agreed to manage that matter in writing. 
If work is interrupted because of a legal restriction or third-party objection that was not disclosed beforehand, the customer may still be charged for completed work, attendance, and any loss caused by the interruption.
These terms are governed by the law of England and Wales. Any dispute arising from or connected with the services, the booking, or these terms will be handled under the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. The failure to enforce a right or remedy on one occasion does not mean that right or remedy is waived for the future.
Gardeners Plaistow may update these terms from time to time to reflect legal, operational, or service changes. The version in force at the time of booking will apply to that booking unless a later version is agreed in writing. Customers are encouraged to review the terms before confirming any new appointment so that the scope, payment expectations, and obligations remain clear. Any headings used are for convenience only and do not affect the interpretation of the terms.
The customer agrees that any personal data provided for bookings, invoicing, or service administration will be used only for legitimate business purposes and handled in accordance with data protection law and the provider’s privacy practices. The provider may keep records of quotations, invoices, site notes, and service history where reasonably necessary for business, tax, insurance, or legal purposes. By proceeding with a booking, the customer confirms acceptance of these terms and acknowledges that they form the basis of the contract for garden services supplied by the provider.