Gardeners Plaistow Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Plaistow provides gardening and related services to residential and commercial clients in the United Kingdom. By booking or receiving any services from Gardeners Plaistow, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

Client means the person or organisation requesting or receiving services from Gardeners Plaistow.

Company, we, us, our means Gardeners Plaistow.

Services means any gardening, garden maintenance, garden clearance, soft landscaping, lawn care, hedge work, planting, or related services provided by the Company.

Site means the garden, land, or property at which the Services are to be carried out.

Agreement means the contract between the Client and the Company, comprising these Terms and Conditions and any written or verbal confirmation of booking, quotation, or schedule of work.

2. Scope of Services

2.1 The Company provides a range of gardening and outdoor maintenance services, which may include regular garden maintenance, one-off tidy-ups, lawn mowing, hedge trimming, pruning, planting, garden clearance, weed control and related services.

2.2 The exact scope of Services for each booking will be agreed between the Client and the Company in advance, either through a written quotation, email confirmation, or verbal agreement recorded by the Company.

2.3 Any description of Services or pricing on marketing materials or online is indicative only and subject to confirmation in a specific quotation or booking.

3. Booking Process

3.1 A booking is made when the Client requests Services and the Company confirms the date, time, and scope of work. Confirmation may be provided verbally or in writing.

3.2 The Client is responsible for providing accurate information about the Site, including size, condition of the garden, access arrangements, and any known hazards. Failure to provide accurate information may result in additional charges or the Services being delayed or cancelled.

3.3 The Company reserves the right to carry out an initial Site visit before confirming a booking, particularly for larger or more complex work. Any quotation issued following a Site visit will be based on the observations made at the time of the visit.

3.4 Quotations are normally valid for a limited period, which will be specified by the Company. If no period is specified, the quotation is valid for 30 days from the date of issue. After this period, prices may be subject to change.

3.5 The Company reserves the right to decline any booking at its discretion.

4. Access and Client Obligations

4.1 The Client must provide safe and reasonable access to the Site on the agreed date and at the agreed time, including any necessary keys, codes, or parking arrangements.

4.2 The Client must ensure that the Site is free from unnecessary obstructions and that any pets, children, or other occupants are kept at a safe distance from the work area.

4.3 The Client must inform the Company in advance of any hidden or underground services at the Site, such as cables, pipes, sprinklers, or septic systems. The Company will not be liable for damage to such services if it has not been informed of their presence and approximate location.

4.4 If the Company is unable to gain access to the Site or safely carry out the Services due to circumstances within the Client’s control, the Company may charge a call-out fee or treat the booking as a late cancellation in accordance with these Terms and Conditions.

5. Health and Safety

5.1 The Company will take reasonable care to perform the Services in a safe and professional manner, in line with applicable health and safety requirements.

5.2 The Client must notify the Company of any health and safety risks known to the Client at the Site, including uneven ground, unstable structures, hazardous plants, or harmful substances.

5.3 The Company reserves the right to suspend or cancel the Services if, in its reasonable opinion, the Site presents an unacceptable risk to the health or safety of its personnel or others.

6. Payments and Pricing

6.1 Prices for Services will normally be agreed in advance through a quotation or price list, or on an hourly or daily rate basis. All prices are expressed in pounds sterling unless stated otherwise.

6.2 The Company may require a deposit or part-payment prior to commencement of the Services, particularly for larger projects, materials-heavy work, or new clients. Any such requirement will be communicated at the time of booking.

6.3 Unless otherwise agreed in writing, payment of the balance is due on completion of the Services for one-off jobs, or within the stated payment terms on the invoice for ongoing maintenance contracts.

6.4 The Company accepts payment by methods specified at the time of booking or on the invoice. Cash payments may be accepted only by prior agreement.

6.5 If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate permitted under applicable UK law, accruing daily until payment is received in full. The Company may also suspend further Services until all outstanding sums are paid.

6.6 All materials purchased on behalf of the Client remain the property of the Company until paid for in full. The Company may remove any such materials from the Site if payment remains outstanding.

7. Cancellations and Rescheduling

7.1 The Client may cancel or reschedule a booking by providing notice to the Company. The minimum notice period for cancellation or rescheduling will normally be 48 hours before the scheduled start time unless otherwise stated in the quotation or booking confirmation.

7.2 If the Client cancels or reschedules with less than the required notice period, the Company reserves the right to charge a late cancellation fee, which may be up to 50 percent of the agreed price for the Services, or a fixed call-out charge, at the Company’s discretion.

7.3 If the Client is not present at the Site at the scheduled time, and access or instructions are not available to allow the Company to proceed, this may be treated as a late cancellation.

7.4 The Company may cancel or reschedule Services due to adverse weather conditions, staff illness, equipment failure, or other circumstances beyond its reasonable control. In such cases, the Company will seek to offer a new appointment as soon as practicable. The Company will not be liable for any loss incurred by the Client as a result of such cancellation or rescheduling.

7.5 If the Company materially changes or cancels the Services without a valid reason, any pre-paid amounts for Services not provided will be refunded to the Client.

8. Garden Waste and Environmental Regulations

8.1 As part of the Services, the Company may generate green waste such as grass cuttings, leaves, branches, and plant material. The handling and disposal of such waste will be agreed with the Client in advance.

8.2 Where the quotation includes removal and disposal of waste, the Company will handle green waste in compliance with applicable UK environmental and waste regulations and will only use authorised disposal or recycling routes.

8.3 If waste removal is not included in the agreed price, the Company may bag or stack waste at a location on the Site specified by the Client, for the Client to dispose of. The Client is responsible for ensuring that any such waste is disposed of lawfully and in accordance with local regulations.

8.4 The Company is not responsible for disposing of non-garden waste such as household rubbish, construction debris, or hazardous substances unless specifically agreed in writing and priced separately.

8.5 The Client must not request or require the Company to dispose of waste in any unlawful manner, including fly-tipping or burning in contravention of local restrictions. The Company reserves the right to refuse any such request.

9. Quality of Service and Complaints

9.1 The Company aims to carry out Services with reasonable skill and care, consistent with good industry practice for gardening services in the UK.

9.2 The Client should inspect the work as soon as reasonably possible after completion. If the Client is not satisfied with any aspect of the Services, the Client must notify the Company promptly, and in any event within 48 hours of completion for one-off visits, or within a reasonable period for ongoing maintenance contracts.

9.3 The Company will investigate any complaint in good faith. Where the Company considers that the Services have not been carried out as agreed, it may, at its discretion, offer to rectify the issue, provide additional work, or offer a partial refund.

9.4 The Company’s liability in relation to any complaint or claim is subject to the limitations set out in these Terms and Conditions.

10. Liability and Limitations

10.1 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be excluded under UK law.

10.2 Subject to the above, the Company’s total liability to the Client for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, will not exceed the total amount paid or payable by the Client for the specific Services giving rise to the claim.

10.3 The Company will not be liable for any indirect or consequential loss, including loss of enjoyment, loss of profit, loss of opportunity, or loss of value of the garden or property, arising from the performance or non-performance of the Services.

10.4 The Company will not be liable for damage to plants, lawns, or garden features that arises from pre-existing conditions, disease, pests, structural weakness, or factors outside the Company’s reasonable control, such as extreme weather conditions or water restrictions.

10.5 While the Company will exercise reasonable care in the use of machinery and tools, minor scuffing, disturbance to soil, or incidental damage to very delicate plants may occur as part of normal gardening operations and will not usually give rise to liability.

11. Materials, Plants and Guarantees

11.1 Where the Company supplies plants, turf, or other living materials, their successful establishment depends on ongoing care, watering, soil conditions, weather, and other factors outside the Company’s control. Accordingly, the Company cannot guarantee the long-term survival or performance of plants following installation unless expressly stated in writing.

11.2 Any manufacturer or supplier guarantees relating to materials such as membranes, edging, or fixtures will be passed on to the Client where possible, subject to the terms set by the manufacturer or supplier.

11.3 The Company will endeavour to source materials and plants of appropriate quality and to follow reasonable horticultural practices when planting or installing them.

12. Property Damage

12.1 The Company will take reasonable care to avoid damage to buildings, fences, furniture, ornaments, and other property while carrying out the Services.

12.2 The Client should remove or protect any fragile or high-value items from the work area before the Services commence. The Company is not responsible for accidental damage to such items where the Client has failed to take reasonable precautions.

12.3 Any damage clearly and directly caused by the negligence of the Company will be assessed and, where appropriate, repaired or compensated for by the Company, subject to the limitations in these Terms and Conditions.

13. Insurance

13.1 The Company will maintain appropriate public liability insurance in connection with the provision of its Services, as is standard for gardening contractors operating in the UK.

13.2 Evidence of insurance cover can be provided to the Client upon reasonable request.

14. Force Majeure

14.1 The Company will not be liable for any delay in performing, or failure to perform, any of its obligations under the Agreement if such delay or failure results from events, circumstances, or causes beyond its reasonable control.

14.2 Such events may include, but are not limited to, severe weather, flooding, drought restrictions, pandemic, fire, industrial disputes, acts of government, or failure of suppliers or transport networks.

15. Data Protection and Privacy

15.1 The Company will collect and use personal data about the Client, such as name, address, and contact details, for the purpose of managing bookings, providing Services, and administering the business relationship.

15.2 The Company will handle such data in accordance with applicable UK data protection laws and will not sell or unlawfully disclose personal data to third parties.

15.3 The Client has the right to request access to personal data held by the Company and to request correction of any inaccuracies.

16. Variations to the Agreement

16.1 Any changes to the agreed scope of Services, schedule, or pricing must be agreed between the Client and the Company. The Company may require such changes to be confirmed in writing.

16.2 The Company may update these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that booking. It is the Client’s responsibility to review the current Terms and Conditions when making a new booking.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

18.3 The Agreement is between the Client and the Company. No other person shall have any rights to enforce any of its terms.

18.4 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any previous agreements, understandings, or arrangements, whether written or oral.